SHIPPING, RETURNS AND REFUND POLICY

SHIPPING FEES & ESTIMATED DELIVERY TIMES

ALL ORDERS ARE SHIPPED WITH AUSTRALIA POST

AU CUSTOMERS

3-7 BUSINESS DAYS FROM DISPATCH: $10.60, FREE FOR ORDERS OVER $50AUD

DUE TO THE EXTREME WEATHER CONDITIONS IN AUSTRALIA, AUSPOST HAS ADVISED US SOME DELIVERIES MAY BE SUBJECT TO DELAYS AND THAT THEY CANNOT GUARANTEE THEIR USUAL TURN AROUND TIME.  

SALE PERIODS

THERE MAY BE A DISPATCH DELAY OF UP TO 2 DAYS DURING OUR SALE PERIODS.

PUBLIC HOLIDAYS & WEEKENDS

PUBLIC HOLIDAYS & WEEKENDS ARE NOT INCLUDED AS SHIPPING DAYS.

RETURNS

NO LONGER WANT YOUR ORDER? DON’T STRESS! WE HAVE A 30 DAY RETURN POLICY; CHARMS MUST BE UNUSED & IN THEIR ORIGINAL PACKAGING. ANY SHIPPING FEES ARE NON-REFUNDABLE & RETURN POSTAGE IS TO BE PAID BY THE CUSTOMER. TO INITIATE A RETURN, PLEASE CONTACT US.

REFUNDS

IF YOUR REFUND IS APPROVED, YOU WILL BE REFUNDED THROUGH YOUR ORIGINAL PAYMENT METHOD. PLEASE NOTE, IT CAN TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO PROCESS YOUR REFUND.

RECIEVED A FAULTY ITEM?

• DONT STRESS! IF YOU HAVE RECEIVED A FAULTY ITEM, PLEASE EMAIL US AT JIMMYSJIBZ@GMAIL.COM.AU WITHIN 7 DAYS OF RECEIVING YOUR PACKAGE TO BE INSTRUCTED ON WHAT TO DO PRIOR TO RETURNING YOUR ITEM. 

• YOU WILL NOT BE REIMBURSED RETURN FEES IF WE HAVE NOT ADVISED YOU VIA EMAIL, PRIOR TO RETURNING YOUR FAULTY GOODS.

• BE SURE TO USE A TRACEABLE DELIVERY METHOD FOR RETURNING YOUR ITEM/S AS JIMMY'S JIBZ IS NOT HELD RESPONSIBLE FOR LOST/DAMAGED RETURNS DURING TRANSIT. 

LOST IN TRANSIT

IN THE EVENT THAT YOUR ORDER IS DEEMED “LOST” BY AUSTRALIA POST YOU WILL RECEIVE A FULL REFUND INCLUDING ANY SHIPPING FEES. WE WILL PROCESS YOUR REFUND ONCE AUSTRALIA POST FINALISES THEIR INVESTIGATION (IN THE SMALL CHANCE THEY MAY FIND IT). THIS CAN TAKE TIME SO PLEASE BE PATIENT WITH US AS THIS IS NOT IN OUR CONTROL.